Shipping policy
Shipping & Delivery Policy – Heaven Bags
At Heaven Bags, we are committed to delivering stylish, high-quality bags to customers around the world through a shipping process that is simple, transparent, and reliable.
🌍 Worldwide Shipping
We proudly offer worldwide shipping at a flat rate of $25.00 USD per order.
There are no hidden fees or additional shipping charges. The shipping cost displayed at checkout is the final amount you will pay.
⏱ Order Processing Time
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All orders are processed within 2 business days.
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Orders are not processed or shipped on weekends or public holidays.
🚚 Shipping Carriers & Fulfillment
We partner with trusted international shipping carriers, including:
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DHL
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FedEx
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UPS
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USPS
Orders are dispatched from our fulfillment centers located in:
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Hong Kong
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Turkey
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Malaysia
The shipping origin depends on product availability and the destination country, which may slightly affect delivery times.
📦 Estimated Delivery Times
The following delivery estimates do not include the 2-business-day processing time:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 7 Business Days |
| Canada & Europe | 8 Business Days |
| Australia & New Zealand | 8 Business Days |
| Central & South America | 10 Business Days |
| Asia | 10 Business Days |
| Africa | 12 Business Days |
Maximum delivery time: Up to 20 business days.
Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, or delays caused by local courier services.
⚡ Express Shipping
If you require faster delivery, please contact us before placing your order at:
Express shipping availability and pricing vary depending on your location.
📦 Order Tracking
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor your shipment until it arrives at your doorstep.
❤️ Returns & Exchanges
Your satisfaction is important to us. We offer returns and exchanges in accordance with our Return & Refund Policy.
To request a return or exchange, please contact us at:
Our customer support team will guide you through the process.
❗ Customs, Duties & Taxes
Depending on your country's import regulations, customs duties, taxes, or additional fees may apply.
These charges are not included in the shipping cost and are the responsibility of the customer.
📬 Need Assistance?
If you have any questions regarding shipping, delivery, tracking, returns, or exchanges, please contact us at:
Thank you for choosing Heaven Bags. We appreciate your trust and look forward to providing you with an exceptional shopping experience.