Refund policy

Return & Refund Policy – Heaven Bags

At Heaven Bags, customer satisfaction is our priority. We offer a 30-day Return & Refund Policy on eligible orders to ensure a fair, transparent, and hassle-free shopping experience.

⏳ Policy Duration

Return, refund, or exchange requests must be submitted within 30 days of the purchase date. Requests received after this period will not be eligible for processing.

✅ Eligible for Return or Refund

You may request a return or refund if your order meets one of the following conditions:

  • You received an incorrect item.

  • The product is defective.

  • The item was damaged during shipping (customers may choose either a free replacement or a full refund).

  • There is evidence of product tampering.

⚠️ Please Note

  • Returns or refunds are not accepted for change-of-mind purchases.

  • A 25% restocking fee applies to all approved returns.

  • Return shipping costs are the responsibility of the customer.

  • If an order is canceled or a refund is requested for any reason, a 5% transaction processing fee will be deducted from the total refund amount.

💳 Refunds (If Applicable)

Once we receive and inspect the returned item, we will notify you by email regarding the approval or rejection of your refund.

If your refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

🔄 Exchange Policy

We only replace items if they are defective or damaged. To request an exchange for the same item:

  1. Email us at theheavenbag@gmail.com.

  2. Wait for confirmation from our customer support team.

  3. We will provide the return address along with instructions for completing your exchange.

⏰ Late or Missing Refunds

If you have not received your refund, please:

  • Check your bank account.

  • Contact your credit card provider, as processing times may vary.

  • Contact your bank, as refunds can take additional time to appear.

If you have completed these steps and still have not received your refund, please contact us at theheavenbag@gmail.com.

🛍️ Sale Items

Sale items are also eligible for refunds, provided they meet the conditions outlined in this policy.

📩 Need Help?

If you have any questions regarding returns, refunds, or exchanges, please contact us at:

📧 theheavenbag@gmail.com

Thank you for shopping with Heaven Bags. We truly appreciate your trust and look forward to serving you with quality products and exceptional customer support.